The customer has the right to withdraw from the contract and exchange or return the goods for sale within 14 days of receipt of the ordered goods.
The customer may test and inspect the ordered products to ensure their suitability or unsuitability, but the minimum impact on the goods and their packaging must be ensured during the testing.
The returned product must be in the original packaging, in the original marking and in the same complexity as at the time of delivery to the Customer. The goods that arrive at the Customer in the package must be also divided and packaged in the same way as when the goods are delivered to the Customer.
If it is possible to open the packaging of the goods without damaging the packaging, the Customer undertakes to open the packaging in this way as well. Items attached to the goods to protect the condition of the goods (eg protective films), which do not prevent the goods from being tried and inspected, must not be removed when the goods are returned. If the packaging cannot be opened without breaking / damaging, the consumer is not responsible for the damaged packaging.
If the original packaging of the goods is damaged or if the use of the goods during the trial period exceeds the reasonable extent necessary to inspect the goods or if the returned goods are not in a similar condition to new similar goods, Budopunkt has the right to unilaterally deduct the indemnity compensation.
The amount of the compensation shall be determined on the basis of the extent of the possible decrease in the value of the returned goods, and the amount of the compensation shall be notified to the Customer as soon as possible after the amount of the compensation has been determined.
Transport on return
Package the returned product (s), attach the completed return form and send the package back to us. Notify us about returning or exchanging at the e-mail address firstname.lastname@example.org.
The delivery cost of the return shall be borne by the Customer, unless the wrong or defective product was sent to the Customer.
The Customer can return the package of the SmartPOST parcel machine to the nearest SmartPOST parcel machine upon receipt of the goods on the basis of the personal return code received via SMS. When returning a product with a return code, the Customer does not have to pay anything, because SmartPOST invoices Budopunkt for the return. Budopunkt, in turn, deducts the delivery cost of the return from the amount returned to the Customer. The delivery cost of SmartPOST return in Estonia is 2.4€, in Latvia and Lithuania 5.4€ and in Finland 8.4€
The Customer can return the package of the Omniva parcel machine to the nearest Omniva parcel machine upon receipt of the goods on the basis of the personal return code received via SMS. When returning a product with a return code, the Customer does not have to pay anything, because Omniva invoices Budopunkt for the return. Budopunkt, in turn, deducts the delivery cost of the return from the amount returned to the Customer. The delivery cost of Omniva return in Estonia is 2.8 €, in Lithuania 2.0€ and in Latvia 6.9€.
If the consignment was delivered by courier service, the Customer must contact Budopunkt, which will arrange a courier invitation. When returning the courier product, the Customer does not have to pay anything, because the pick-up is organized by Budopunkt. Budopunkt, in turn, deducts the delivery cost of the return from the amount returned to the Customer. Budopunkt shall inform the Customer of the amount of the delivery cost before arranging the collection.
The customer can also return the product himself, bringing it to Budopunkti Laki 26 store on the basis of this prior agreement.
Refund of the payment
Budopunkt shall return the fee paid by the Subscriber immediately, but not later than within 14 days of receipt of the notice of withdrawal from the contract by Budopunkt.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
The buyer can submit the application by writing to email@example.com.
The 14-day right of return does not apply to goods manufactured or ordered taking into account the personal needs of the Customer; in the case of goods which are perishable or obsolete; oversized products (eg boxing bags, jigsaw puzzles and judomas).
The right of return also does not apply to products which are not eligible for return for health or hygiene reasons and which are open after delivery (eg boxing bandages, dental protectors, groin and chest protectors, support bandages).
Budopunkt will not compensate for damage to the product caused by natural forces.
The right of return does not extend to legal persons. For the purposes of the Consumer Protection Act, a consumer is a private individual.
When returning the product by courier, the service provider has the right to refuse to accept the goods if the product is not packed correctly and safely. The cost of the courier ordered for the second return is covered by the Customer.